FAQ
How long does processing take?
Orders are processed within 2 business days before shipping. For transit and total delivery estimates, see our Shipping Policy.
How long is the return window?
Our return window is 30 days from delivery. Returned items must be unused and in their original packaging. Sale items and gift cards are excluded. See our Refund Policy for full conditions.
Who pays return postage?
Customers pay return postage. See our Refund Policy for return eligibility and conditions.
Q: How can I track my delivery?
A: Please kindly write me on romana@thesmallartproject.com. Include your e-mail and order number, I will get back to you ASAP.
Q: Can I cancel my order?
A: Everyone makes a mistake, write me and we can try to correct it. Depending on the status and payment of your order we will figure a way out.
Q: Where is my order?
A: Once we ship your order you will receive a tracking number by email. If you need any help please don't hesitate to ask me and we will try to track your order down.
Q: What if my product arrived damaged?
A: First of all, apologies for that, sometimes mailmen or mail women aren't as careful as we'd like them to be.
Please write me a an email on romana@thesmallartproject.com, with your order number and a picture of the damaged goods. I'll do my best to solve your problem ASAP.
If you have any other questions, do not hesitate to write me on romana@thesmallartproject.com, we will get back to you ASAP !